Recently, I chose to cancel my Adobe Lightroom subscription as I haven’t been using it all that much. To clarify that further, I also canceled my Adobe subscription due to what’s going on right now. In fact, several other photographers are doing the same, and Adobe is going through a lawsuit right now around cancellation fees. But if you cancel your subscription, you might get an odd email. Here we are to tell you to just ignore it.
Here’s what the email says:
Your subscription has been suspended. We have attempted to contact you to update your payment information, but the payment has failed. During this suspension period, you will lose access to the paid tools in your subscription; however, you will retain access to your Account and any Content within our free user storage limits. We will continue to attempt to collect payment for the remainder of your subscription term. Once payment is received, your subscription access will be fully restored.
Please update your payment information via Your Account or contact Customer Support.
Thank you for being a valued customer,
The truth is that Adobe didn’t attempt to contact me at all. In fact, I canceled my subscription, and Creative Cloud gave me confirmation of that within their app. But they never sent me an email. However, they sent me the email with the text above instead. This would make someone think that they need to go fix this, which would then resubscribe them to the service. Then they’d need to cancel again.
So if anything, just ignore it. The entire thing gets even weirder, though.
![](https://www.thephoblographer.com/wp-content/uploads/2024/06/Creative-vloud-manager-770x433.png)
I moved Creative Cloud to the trash and took it off my computer. However, when I try to remove Creative Cloud Manager, I can’t do it. I admit that this could be user error. So then I put everything back, and researched a bit. I have to use the Creative Cloud Uninstaller. When I tried doing this, it said that I couldn’t do it because there are apps on my computer that require it.
As a low-vision man, I can’t begin to tell you how difficult this is. But on the right sidebar, you’ll find the apps you have installed. The final apps were bridge and camera raw. So I took those off. Finally I was able to remove Creative Cloud from my computer. This is totally unlike the process of trying to get rid of anything else on your Mac. Typically, you can send something to the trash and get rid of it. Then it will be removed from your computer in most situations.
Keep in mind, my Adobe account is still active. I’m very much so an active user of Behance, which I still believe is one of the best things that Adobe has given to the photography community. I’ve used it to hire people from as well.
It’s a process, for sure. And until all of this is solved with Adobe, I won’t be going back personally. For years, I’ve been using Capture One anyway.